Question and Answer

How long does it take and how do I initiate my 45-day free trial?

Your 45-day free trial will start as soon as you sign up. No credit card is required to start your free trial.

What happens at the end of my 45-day free trial period?

We will send you and email alert letting you know your trial period is about to expire. If you choose to continue using Flash Feedback, just enter a credit card and you will automatically be billed from the end of your trial. If opt not to continue with Flash Feedback, do nothing and your account will be closed.

How does billing work? How do I upgrade?

You will be billed every 30 days automatically. You will receive email receipts for your subscription. You can log into your account and change your plan at any time from the payment screen.

What is your cancelation policy

You may cancel at any time by logging in, visiting the payment page, and clicking the "Cancel Account" link. Your account will be canceled and your credit card information will be purged from the system. You will not be billed again.

How do I access my reports?

You will have access to a dashboard and graphs of your data, you can also export your reports into Excel or print reports further analysis.

Does the system enable me to see “benchmark comparisons” of feedback rating versus other similar organizations?

Yes, your website ratings for content, design and ease of use are benchmarked against:

• Industry Averages
• Business Segment: business-to-business (B-to-B); business-to-consumer (B-to-C)

What types of reports does the FlashFeedback system provide?

The system provides 4 types of reporting insight:

• Overall Summary – a quick overview of all feedback
• Trend Analysis – shows changes in ratings over time
• Comment Summary – a summary of all open-ended comments which you can sort
• Drill-down Reports – details of key feedback areas (content, design and ease-of-use)

Can the FlashFeedback system help me understand the unstructured written comments made by site visitors?

Yes, the FlashFeedback system asks user to categorize their comments into certain “buckets” such as customer support, products & services, sales/marketing, website etc. to facilitate your analysis and understanding.

Can I download the feedback data for further analysis in Excel?

Yes, with the click of a button all the feedback data can be dumped into Excel so you can perform your own analysis.

Does the FlashFeedback system allow me to track trends over time?

Yes, the system shows trend data for all quantitative ratings (content, design and ease of use) so you can see fluctuations over time.

Can I get an automatic email alert when a visitor provides feedback?

Yes, you can choose to have the system send you an automated email alert.

Can respondents give their feedback anonymously?

Yes, respondents have the option to remain completely anonymous. However, if a respondent follow-up action or contact by the organization, they have the option of providing their name and email.

Is the feedback through the system secure?

Yes, the system is fully secure through the highest level of SSL (secure socket layer) protection and redundant back-up systems.

How Can I “promote” my FlashFeedback Badge to maximize awareness and feedback?

• Offer a charitable donation (place a message next to your FlashFeedback badge)
• Place a temporary announcement on the home page of your site
• Include a brief write-up in your Newsletter
• Send an Announcement eMail to Customers, Clients and Friends

How do I set-up Flash Feedback on my Website?

When you sign-up for your free trial you will be automatically be sent a Welcome email with detailed set-up instructions. You can also click the "Product" link on the homepage and download Set-up Instructions.