Product Overview
Flash Feedback is a powerful online application that enables website owners to collect and manage feedback 24/7 from customers, prospects and others visiting their sites.
How does Flash Feedback work?
You'll be surprised at the value our it provides. Find out more today.
How it works
Website owners place a Flash Feedback badge on the pages of their websites. Website visitors click the badge to open a Flash Feedback Card and provide comments and ratings. All comments are compiled in a reporting dashboard so you have actionable data at your fingertips.
Features
- 24/7 Reporting Portal & Email Alerts.
- Qualitative (comments) & Quantitative (ratings) Feedback.
- Comparative Results vs. Industry Benchmarks and B2B/B2C Norms.
- Branded Feedback Card.
- Customizable Feedback Badge.
- Charitable Donation Overlay on Feedback Badge to drive response (optional).
Benefit
Empowers your website with the capability to collect visitor feedback, enabling you to continuously improve your site and deliver an extraordinary user experience! You can save time and money on website testing by listening to what your website visitors have to say. Their feedback allows you to quickly make the needed changes to enhance the user experience and improve your business.
Net Business Gain
- Reduce the number of visitors leaving your site out of frustration.
- Increase the volume of repeat visitors to your site.
- Increase purchase intent by positively pre-disposing potential buyers.
- Increase conversion of potential buyers into actual customers.
- Create positive referrals and online reviews that drive new visitors and repeat purchases.
An Inside Look At Flash Feedback
Flash Feedback Badge
Place a Flash Feedback Badge on your website and instantly start collecting visitor feedback.
Flash Feedback Badge Choices
There are a variety of Badge types and styles available. …here are just two. Even customize your own badge text, size and style.
Customize Your Feedback Card
Brand your card with your firm's colors/logo, change question wording, delete questions and change question types (open-ended or drop-down with response choices).
24/7 Access to a Reporting Dashboard
Access a Reporting Dashboard 24/7 to view all key metrics. Log into your account or be notified via an automated email alert system.
Bar Graphs summarize content, look & feel, ease of use and overall ratings.
Pie charts summarize answers to your custom questions.
Benchmark & Trend Reports show changes over time versus averages for: 1) your industry and 2) your business segment (B2B or B2C). There are four separate reports for Website Content, Look & Feel, Ease of Use and Overall ratings.
Qualitative Reports summarize suggestions and comments, allow you to sort responses, download information to Excel and print results.
Raw Data Reports
Download ratings, comments and data into Excel for custom analysis.
